Whoops!

Saying some of the information on LuLu's website, specifically their FAQ area is confusing is an understatement. It seems their agents were as well, or didn't comprehend where I was off base. When we discussed the shipping methods originally in person as a group, it was pretty much understood that expediting a book order meant that for $25 or $50 your order could get rushed and then on top of that you would be responsible for whatever shipping method you chose to go with i.e. overnight etc.

After a chat with an agent and some misleading dialogue however, I left under the assumption that "Fed Ex standard overnight" delivery was part of the super fast or super mega fast expedited options. Good news remember? Well too good to be true as Jordy has already found out, and as been "clarified" to me by a new agent this afternoon. The interesting thing is, I have a chat transcript of the original conversation (mid way down) between myself and the first agent and, the FAQ has an update to it's webpage several hours later. Now the FAQ is quite clear on what a customer gets with the super fast and super mega fast options. Coincidence? Maybe, either way it is what it is and I take whatever blame for this that is due.

So in the end, we're all back to the understanding we were on Monday of last week when we first agreed on LuLu as the source for our materials. Apologies for broadcasting on our blog to the group that getting it shipped fast was such a great deal.

Some of the group members are mentioning the U.S. Postal service's priority mail as a shipping option. According to a chat representative, if you chose super fast or super mega fast in your production option then Fed Ex standard overnight is the only way your book is shipping. The cost of that shipping again is not part of the expedited production. 

—sean